Platel videoconferencing platform that improves business communication.

Developed on free software, Platel is a comprehensive communications platform that offers various services such as voice, data, video, unified messaging, security, supervision and notifications. To do this, it uses standard protocols and flexible interfaces, with the ability to interoperate with other business systems.

This tool has a secure, robust and flexible software architecture that allows its functions and services to be configured according to the characteristics and needs of each client, in order to optimize the administration of communication services. It is important to note that it supports a wide range of IP technologies, interfaces for connection to the public switched telephone network and the Internet.

At its core, it has standard elements of IP and non-IP communication, on which value-added services evolve that enhance the solution and adapt it to any scenario. It offers unified messaging, VoIP, IVR, video conferencing, contact center, integrated presence, agenda and integrated calendar.

The Unified Messaging service makes all messages available to the customer in a format that can be accessed at any time in a unified and logical manner, regardless of the path to the message. In this way, it integrates email, fax, SMS, voice messages, instant messaging and subscriptions, alerts or notifications of events generated by systems or sensors. For its part, Platel's Voice over IP (VoIP) allows it to support the main voice codecs and the most widely used Voice over IP protocols. This functionality guarantees not only voice communication. It also includes all the traditional value-added services: voicemail, three-way calls, callback, padlock, call transfer, call waiting, call forwarding, blacklists, billing, quota control, etc.

Another of the most demanded products is videoconferencing. The video call offers companies an option to carry out work processes in a more productive way, saving time and avoiding travel expenses. Likewise, the agenda and calendar stand out, which issues notifications about events and avoids appointment planning errors, guaranteeing through any of the existing communication channels that the end customer receives the notification. Calls/sms/emails can be generated in the future.

The platform can be adapted to the needs of each organization. The experience in the application of this solution by various organizations has allowed the development of three general service modalities, a basic package, a standard package and a business package. To find out about these and other services, we recommend that you contact our entity's sales representatives.